Frequently asked questions

Frequently asked questions

Browse answers to your frequently asked questions.

General Questions:

Q - What is Suneha Magazine?
A - The word suneha (ਸੁਨੇਹਾ) means a message. A message of hope, prosperity and activism from our network of journalists, indie writers, students, activists and domain experts for the Punjabi community. Suneha Magazine is available in digital formats on all platforms and form factors.

Q - How independent is Suneha Magazine?
A - We’re independent and mission-driven, beholden to no corporation, religious entity, political party or ideology.

Q - Is Suneha Mag left or right leaning?
A - We are living in an increasingly polarized world and sadly the news outlets are following and enabling this troubling trend as well. Some sources may strike us as too liberal, others as too conservative, while all we’re looking for is the perfect, middle-ground combination. We are a centerist outlet that encourages healthy dialogue, recognanizes diverse thoughts, accepts differences of opionion.

Q - Why should I become a member?
A - Our members are smart, generous, discerning readers who believe that fact-based storytelling matters. National media is now more biased than ever and the rich founders are colluding with the government to change the narrative at the grassroots level. With your help, we want to change that.

Q - Do you accept sponsored content or place advertisements?
A - No at all. We do not want our readers attention to be taken away by advertisements and we will always be an ad-free platform.

Technical Questions:

Q - How do I login without creating a password?
A - Having a password is nice, but certainly not easier. We are using a new technique that sends a link to login instead of creating a password. It’s not ideal, but it is meant to solve the problem of remembering passwords, and avoiding password reuse or creating simple passwords that are very easy to guess. This magic login link technique also hepls to reduce spam.

Q - What are the different account and content types available?
A - Our content is organized by three membership levels:

Content/Account Reader Free Member Paying Member
Public Posts X X X
Member Only Posts X X
Premium Posts X
Articles via Email X X
Curated Newsletters X

Students or any member unable to pay for any reason, please contact us for a free premium account.

Billing and Refund Questions:

Q - Is this website secure for making online payments?
A - Absolutely. We have partnered with Stripe for processing all the recurring monthly and annual subscriptions. These payments are processed through the secure Stripe gateway.

Q - Is there a contract or long term commitment?
A - No. You have the option to cancel at any time. No questions asked.

Q - Is payment functionality available in my country?
A - We have the ability to accept payments from 40+ countries. If you reside in a country, where Stripe is not available, please contact us for a free premium account.

Q - How do I request a refund?
A - Our platform is completely free so you have an unlimited trial before you sign up. However, if for any reason you are not happy and would like a refund, please send us a message via the contact page and we will issue a full refund for the current month or the remainder of the annual subscription.

Q - Are you a registered non profit?
A - No. We are registered as an LLC in the United States of America.

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